FAQs

Frequently Asked Questions (FAQ)

Welcome to the gothydrowater.shop FAQ page. Here you’ll find answers to the most common questions about our products, services, and policies. If you can’t find the answer you’re looking for, please don’t hesitate to contact us.

1. What is hydro water bottle?

The Hydro Water Bottle is the heart of our innovation. This advanced bottle infuses your water with hydrogen, offering numerous advantages. Designed to be stylish, eco-friendly, and convenient, it ensures you enjoy optimal hydration wherever you go.

2. What payment methods do you accept?

We accept the following secure payment methods:

  • PayPal
  • Shopify Payment (Visa, MasterCard, American Express, and other major credit and debit cards)

3. How can I place an order?

To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

4. How long will it take to receive my order?

Processing times for orders are typically 1-3 business days. Shipping times vary based on your location:

  • Standard Shipping Transit Time : 7 - 14 business days - Standard Shipping charges are £6.99 (Shipping on: Mon-Fri)

Please note that these are estimated delivery times and can vary based on factors beyond our control.

5. Can I track my order?

Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.

6. What is your return policy?

We want you to be completely satisfied with your purchase. If you’re not happy with your hydro water bottle, you can return it within 30 days of receiving your order for a full refund or exchange. Please visit our Return Policy page for more details.

7. How do I contact customer service?

You can reach our customer service team by email at support@gothydrowater.shop or by phone at +44 7551128498. Our customer service hours are Monday to Friday, 9:00 am to 5:00 pm.

8. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping rates and times vary based on your location. Please see our Shipping Policy for more information.

9. How do I care for my Positive Potato plush?

To keep your hydro water bottle looking its best, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing and drying to maintain its shape and softness.

10. Can I change or cancel my order after it’s been placed?

If you need to change or cancel your order, please contact us as soon as possible at support@gothydrowater.shop We will do our best to accommodate your request, but please note that once an order has been processed and shipped, we cannot make any changes or cancellations.

11. Do you offer gift wrapping?

Yes, we offer gift wrapping services for an additional fee. You can select this option during checkout.

12. How can I stay updated on new products and promotions?

To stay updated on new products, promotions, and special offers, you can subscribe to our newsletter. Simply enter your email address at the bottom of our homepage.

Contact Us

If you have any other questions or need further assistance, please feel free to reach out to us:

Website name: gothydrowater.shop

Company name: MAYLERESCAPE LIMITED

Address : Unit #2052 275 New North Road, London, United Kingdom, N1 7AA

E-Mail: support@gothydrowater.shop

Phone: +44 7551128498

Company number:13334325

Customer service: Monday to Friday between 9:00 am to 5:00 pm.